Delivery

 

Christmas Posting Deadlines

As you know Royal Mail have had a number of strikes in the last few months and this is adding some uncertainty to delivery times at the moment. In order to make sure you get your orders to you in good time, I may change my choice of delivery company depending on the service reliability at the time. If you want full details on Royal Mail postage deadlines for Christmas, please click here. Some highlights from the list of posting deadlines are as follows:

UK First Class Signed For: Wednesday 21st December

UK Special Delivery Guaranteed Next Day: 23rd December

International Standard and International Tracked: 10th December (Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA), 14th December (Belgium, France, Luxembourg).

I strongly recommend you don’t rely on these deadlines and get your orders in as soon as possible in order to avoid unnecessary stress at the last minute.

 

ORDER PROCESSING

Most of my jewellery is made to order as I have a small business and offer many options for customisation.  If you are ordering a silver item, it is very likely that I will be able to ship your order within 1-2 days.  If the item needs to be gold plated, you should allow around 5 working days before your order will be ready to ship.

For 9 carat gold items, I do carry limited numbers of pieces cast in yellow and white gold.  Most stone set items will be made to order.  If you are ordering solid gold and/or stone set items, I usually set the processing time as being 4-6 weeks, but in many cases this can be much faster, so if you are in a hurry, please contact me first and I can advise you on options and likely production timescale.  You can reach me on +447770918452 or by email at brandts@hotmail.co.uk

 

GIFT WRAPPING

I want the recipient of your gift to know how much care and attention you have devoted to finding them that special gift. Every item, whether a gift or not, will be beautifully wrapped in a Brandts Jewellery box and finished with luxurious grosgrain ribbon, and a complimentary gift card. If you would like a personal message from you to be written in the gift card, once you have placed an order, please email me with your brief message which you would like to be printed on the card.

Additional gift wrap: I will wrap the gift box with luxury botanical wrapping paper by Catherine Lewis Design, printed on a lovely high quality recycled paper with vegetable inks.


SHIPPING OPTIONS

Deliveries to the UK

I offer FREE postage to all addresses within the UK with Royal Mail First Class Recorded Signed For delivery. I will cover the cost of this method of shipping irrespective of parcel size. This option requires a signature upon delivery and provides electronic proof of delivery. Just choose free delivery option at checkout. This is available only to deliveries in the UK.

If you require a quicker and guaranteed delivery day, I also offer a Royal Mail Special Delivery by 1pm next working day service for UK addresses. By choosing this method, you can be sure your letter or package will arrive by 1pm the next day after posting and is covered to the value of £500. This service is available for free on all items over £100, and at cost (£6.75) for items of value under £100.


Deliveries to Europe (EU and non-EU)

I offer FREE airmail delivery to Europe. This is not a tracked service. You can, however, choose to have your order shipped via Royal Mail Tracked & Signed service, which provides tracking and priority handling in the UK and abroad. This costs £10 for orders under £100 and is automatically provided for free on orders over £100.  This can be up to one day faster than Airmail (Royal Mail estimates Airmail delivery to Europe within 3 working days, but this is not always a reliable indicatior of actual time taken to deliver). Please note that you are responsible for any local taxes, customs duties and any other local charges which may apply.  Please contact me if you would like an express service.


Deliveries to the Rest of the World (including USA, Canada & Australia)

I offer FREE airmail delivery. This is not a tracked service. You can, however, choose to have your order shipped via Royal Mail Tracked and Signed from the dropdown menu. This costs £10 for orders under £100 and is automatically provided for free on orders over £100.  Please note that you are responsible for any local taxes, customs duties and any other local charges which may apply.